Breakfast Lunch Training (BLT) module designed for training school nutrition teams to focus on the customers' wants and needs to develop strategies for achieving satisfied customers and effective programs. Contains seven lessons averaging 75 minutes each, 25-minute video, participant handouts, transparency masters, and PowerPoint® presentation. Published 2003. ET44-03.
Manual CoverCover for the BLT module designed for training school nutrition teams to focus on the customers’ wants and needs to develop strategies for achieving satisfied customers and effective programs. Published 2003. ET44-03.
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Preliminary PagesPreliminary pages for Focus on the Customer. 2003. ET44-03.
View or DownloadIntroducing Focus on the CustomerIntroduction to Focus on the Customer
View or DownloadLesson 1: Course OverviewLesson 1 of Focus on the Customer
View or DownloadLesson 1 Supporting DocumentsSupporting documents to Lesson 1
View or DownloadLesson 1 PowerPoint PresentationPowerPoint Presentation for Lesson 1
View or DownloadLesson 2: Know the CustomerLesson 2 of Focus on the Customer
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View or DownloadLesson 3: Customer Service is the KeyLesson 3 of Focus on the Customer
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View or DownloadLesson 4: Responsibility for Customer ServiceLesson 4 of Focus on the Customer
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View or DownloadLesson 5: Rate Your Customer ServiceLesson 5 of Focus on the Customer
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View or DownloadLesson 6: Achieve Customer SatisfactionLesson 6 of Focus on the Customer
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View or DownloadLesson 7: Plan a Customer-Focused ProgramLesson 7 of Focus on the Customer
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View or DownloadVideo - Flash VersionVideo for the BLT module designed for training school nutrition teams to focus on the customers’ wants and needs to develop strategies for achieving satisfied customers and effective programs. Published 2003. ET44-03. View online in streaming video.
View or DownloadVideo - Windows Media Video Version25-minute video to accompany this BLT module. Windows Media Video (WMV). This version can be downloaded and saved to your computer.
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